Licence Class: Class 1, Class 2
CPD Allocation: 1 Hour
CPD Category: Elective
CPD Learning Area: Property Practice (strata and community management)
Method of Delivery: This is a Webinar (Live) held via Zoom and the assessment completed at your convenience, on the SCA e-Learning Platform any time before the end of the CPD Year (23 March 2021 – 22 March 2022).
Course Format:
- Webinar (Live)
- Online Assessment
Presenters:
- NCAT, TBC
- Anthony Votano, Premier Strata
Topic Overview
Often in strata living, conflict escalates to a level at which it cannot be resolved by the parties involved and needs therefore to be taken to mediation and/or NCAT
This session will focus on the NSW Fair Trading Mediation process as well as what happens at the NSW Civil & Administrative Tribunal (NCAT). The session will see participants learn not only the procedural process of mediation and NCAT but how to shine as a managing agent.
Preparation is also a key part of the process and the session will cover what is expected of a Strata Managing Agent and where Schedule B charges may arise. Additional charges should not be a surprise to client schemes and therefore several tips on how best to approach this will also be explored.
Learning Outcomes
Participants will gain an understanding of:
- The procedural process of NSW Fair Trading Mediation
- What happens at the NSW Civil and Administrative Tribunal (NCAT)
- What is expected of a Strata Managing Agent
- Where Schedule B charges may arise
- How to best approach additional charges for client schemes
- Obligations with SCA Code of Ethics & related process
Assessment Delivery and Certificates
Assessments are multiple-choice. Access to assessments is provided to students on the SCA e-Learning Platform.
Upon successful completion of assessments, students will receive their Certificates via email, and can download them from the SCA e-Learning Platform at their convenience.
Education Terms and Conditions can be found in our Education Handbook.
Licence Class: Class 1, Class 2
CPD Allocation: 1 Hour
CPD Category: Elective
CPD Learning Area: Property Practice (strata and community management)
Method of Delivery: This is a Webinar (Live) held via Zoom and the assessment completed at your convenience, on the SCA e-Learning Platform any time before the end of the CPD Year (23 March 2021 – 22 March 2022).
Course Format:
- Webinar (Live)
- Online Assessment
Presenters:
- David Bannerman, Bannermans Lawyers
- Emily Doherty, Smarter Communities
Topic Overview
This session highlights the key differences between the management of a Community, Neighbourhood, or Precinct Association from that of a Strata Scheme. Key differences will be highlighted, and a summary of the proposed Community Land Management Bill/Act 2020 will be explored.
Learning Outcomes
Participants will gain an understanding of:
- Key management differences to appropriately manage an association.
- Association management statements and what these statements must provide for.
- Key proposed amendments of the Community Land Management Act Legislation.
Assessment Delivery and Certificates
Assessments are multiple-choice. Access to assessments is provided to students on the SCA e-Learning Platform.
Upon successful completion of assessments, students will receive their Certificates via email, and can download them from the SCA e-Learning Platform at their convenience.
Education Terms and Conditions can be found in our Education Handbook.
Licence Class: Class 1, Class 2
CPD Allocation: 1 Hour
CPD Category: Elective
CPD Learning Area: Legislation & Compliance
Sponsored by
Method of Delivery: This is a Webinar (Live) held via Zoom and the assessment completed at your convenience, on the SCA e-Learning Platform any time before the end of the CPD Year (23 March 2021 – 22 March 2022).
Course Format:
- Webinar (Live)
- Online Assessment
Presenters:
- Scott Chambers, Chambers Russell Lawyers
- Rod Smith, The Strata Collective
Topic Overview
This session will cover giving guidance to Owners Corporations with respect to building defect claims pursuant to the Design & Building Practitioners Act 2020.
The Design & Building Practitioners Act 2020 has added an additional avenue for Owners Corporation to explore when considering the pursuit of outstanding building defects.
The aim of the Act is to ensure that all the key participants are regulated and that the designs for buildings comply with the Building Code of Australia (BCA) and that any building work done complies with those designs.
Practical examples of situations where the Design & Building Practitioners Act 2020 may be enforced will be provided.
Learning Outcomes
Participants will gain an understanding of:
- Key management differences to appropriately manage an association.
- Association management statements and what these statements must provide for.
Key proposed amendments of the Community Land Management Act Legislation
Assessment Delivery and Certificates
Assessments are multiple-choice. Access to assessments is provided to students on the SCA e-Learning Platform.
Upon successful completion of assessments, students will receive their Certificates via email, and can download them from the SCA e-Learning Platform at their convenience.
Education Terms and Conditions can be found in our Education Handbook.
Licence Class: Class 1, Class 2
CPD Allocation: 1 Hour
CPD Category: Elective
CPD Learning Area: Property Practice (strata and community management)
Sponsored by:
Method of Delivery: This is a Webinar (Live) held via Zoom and the assessment completed at your convenience, on the SCA e-Learning Platform any time before the end of the CPD Year (23 March 2021 – 22 March 2022).
Course Format:
- Webinar (Live)
- Online Assessment
Presenters:
Topic Overview
This session will delve into best practice meeting management and touch on a broad range of essential procedures.
Schedule 1 of the act will be examined, and key points highlighted surrounding the conduct of a general meeting.
Learning Outcomes
Participants will gain an understanding of:
- How to conduct a poll
- How to best hold a ballot for a Strata Committee in person and online
- How to deal with proxies
- Pre-electronic voting combined with actual attendance
- Quorums for meetings with unfinancial owners
- Owners rights at meetings
- How meetings are convened
- Inclusion of matters on the agenda
- Strata managers’ right to add items to the agenda
- Meeting notices and minute requirements
- Meeting protocols for electronic meetings
Assessment Delivery and Certificates
Assessments are multiple-choice. Access to assessments is provided to students on the SCA e-Learning Platform.
Upon successful completion of assessments, students will receive their Certificates via email, and can download them from the SCA e-Learning Platform at their convenience.
Education Terms and Conditions can be found in our Education Handbook.
Licence Class: Class 1, Class 2
CPD Allocation: 1 Hour
CPD Category: Elective
CPD Learning Area: Property Practice (strata and community management)
Sponsored by:
Method of Delivery: This is a Webinar (On-Demand), available to be watched and the assessment completed at your convenience, on the SCA e-Learning Platform any time before the end of the CPD Year (23 March 2021 – 22 March 2022).
Course Format:
- Recorded Webinar
- Online Assessment
Presenters:
- Daniel Borin, StrataMax
- Kieran Spink, Strata Title Management
Topic Overview
This topic will assist participants in making the most out of technology in a post-COVID-19 world. This session will look at the different ways in which strata management has changed since the impact of COVID-19. Various ways of conducting meetings will be explored.
In addition to meetings, it is important that strata managers continue to engage with technology, ensuring that documentation is easier to issue to owners and communication portals are explored to better interact with owners and occupants.
Learning Outcomes
Participants will gain an understanding of:
- How to use strata technology effectively
- Electronic meeting platforms such as Zoom or Microsoft Teams
- Pre-meeting electronic voting
- In-meeting voting applications
- Polling and special resolution calculations when simultaneously conducting electronic meetings
How to outline processes prior to meetings to ensure their smooth implementation
Assessment Delivery and Certificates
Assessments are multiple-choice. Access to assessments is provided to students on the SCA e-Learning Platform.
Upon successful completion of assessments, students will receive their Certificates via email, and can download them from the SCA e-Learning Platform at their convenience.
Education Terms and Conditions can be found in our Education Handbook.
Licence Class: Class 2
CPD Allocation: 1 Hour
CPD Category: Elective
CPD Learning Area: Workplace Health & Safety (WH&S)
Sponsored by:
Method of Delivery: This is a Webinar (On-Demand), available to be watched and the assessment completed at your convenience, on the SCA e-Learning Platform any time before the end of the CPD Year (23 March 2021 – 22 March 2022).
Course Format:
- Recorded Webinar
- Online Assessment
Presenters:
- Marianna Hogan, Strata Choice
- Peter Brisbane, Strata One
Topic Overview
Strata Management is a challenging but rewarding industry. This session will focus on the tips, suggestions and how to build resilience and how to sustain strong mental health in a challenging industry.
Resilience is the process of adapting well in the face of adversity or significant sources of stress and it is important to adapt to the environment. An outcome of attending this session will be to identify ways in which resilience can be built over time to maintain your mental health.
Mechanisms for individuals to maintain their mental health will be explored, such as:
- Talking about how you feel to those you trust
- Keeping active whilst still working
- The importance of eating well
- Keeping in touch with those who support you
- Scheduling regular breaks throughout the working year
- Caring and supporting your colleagues.
Learning Outcomes
Participants will gain an understanding of:
- How to build resilience
- How to sustain strong mental health in a challenging industry
- How to identify ways in which resilience can be built over time to maintain mental health
- Mechanisms to maintain mental health
- Mental health management with work from home
Assessment Delivery and Certificates
Assessments are multiple-choice. Access to assessments is provided to students on the SCA e-Learning Platform.
Upon successful completion of assessments, students will receive their Certificates via email, and can download them from the SCA e-Learning Platform at their convenience.
Education Terms and Conditions can be found in our Education Handbook.
Licence Class: Class 1
CPD Allocation: 1 Hour
CPD Category: Elective
CPD Learning Area: Workplace Health & Safety (WH&S)
Sponsored by:
Method of Delivery: This is a Webinar (On-Demand), available to be watched and the assessment completed at your convenience, on the SCA e-Learning Platform any time before the end of the CPD Year (23 March 2021 – 22 March 2022).
Course Format:
- Recorded Webinar
- Online Assessment
Presenters:
- Christa Lenard, Kingston Reid
- Kirsten Terry, PICA Group
Topic Overview
This session explores how Principals can approach the identification, consultation and ongoing management of employees experiencing mental health issues whilst observing relevant employment law considerations. From an employer’s perspective, the management of mental health issues in the workplace can present a significant challenge – balancing empathy and consideration for individuals with the commercial need to mitigate impacts on colleagues and customers and ensure service continuity.
Learning Outcomes
Participants will gain an understanding of:
- Mental health vs mental illness
- Managing stress leave and ongoing absences
- Managing performance issues when an employee has declared stress or other mental health complications
- Independent medical examinations and fitness for work
- Workers compensation considerations
- Termination of employment
Assessment Delivery and Certificates
Assessments are multiple-choice. Access to assessments is provided to students on the SCA e-Learning Platform.
Upon successful completion of assessments, students will receive their Certificates via email, and can download them from the SCA e-Learning Platform at their convenience.
Education Terms and Conditions can be found in our Education Handbook.
Licence Class: Class 1
CPD Allocation: 1 Hour
CPD Category: Business Skills
CPD Learning Area: Industrial Relations & Human Resource Management
Sponsored by:
Method of Delivery: This is a Webinar (On-Demand), available to be watched and the assessment completed at your convenience, on the SCA e-Learning Platform any time before the end of the CPD Year (23 March 2021 – 22 March 2022).
Course Format:
- Recorded Webinar
- Online Assessment
Presenters:
- Rebecca Henwood, Smarter Communities
- Kylie Vitale, Jamesons & Associates
Topic Overview
Motivating employees to succeed is important, establishing robust key performance indicators along with reward and recognition programs will be examined so that participants can consider for their own businesses.
Learning Outcomes
Participants will gain an understanding of:
- How to establish robust KPIs for employees
- Monitoring and measuring employee output
- Reward and recognition programs that work
Assessment Delivery and Certificates
Assessments are multiple-choice. Access to assessments is provided to students on the SCA e-Learning Platform.
Upon successful completion of assessments, students will receive their Certificates via email, and can download them from the SCA e-Learning Platform at their convenience.
Education Terms and Conditions can be found in our Education Handbook.
Licence Class: Class 1
CPD Allocation: 1 Hour
CPD Category: Business Skills
CPD Learning Area: Industrial Relations & Human Resource Management
Sponsored by:
Method of Delivery: This is a Webinar (On-Demand), available to be watched and the assessment completed at your convenience, on the SCA e-Learning Platform any time before the end of the CPD Year (23 March 2021 – 22 March 2022).
Course Format:
- Recorded Webinar
- Online Assessment
- Online Assessment
Presenters:
- Damien Excell, Bright & Duggan
- Bradley Wood, Netstrata
Topic Overview
This session explores employee rights and employer responsibilities guided by Fair Work Australia and relevant Modern Awards. You will receive general employment law best practice, relevant guidelines and where to locate tools and information. Performance management trends will be examined, as well as what the basic rights and responsibilities of employees are in the property industry. Attendees will be provided the resources to understand performance management processes, including probation period management through to the drafting and management of a performance plan for underperforming
Learning Outcomes
Participants will gain an understanding of:
- Key HR best practices
- How to onboard and manage employees for success, ensuring that new starters become long term assets to your business
- How to deal with different leave types including personal leave.
Understand performance management processes
Assessment Delivery and Certificates
Assessments are multiple-choice. Access to assessments is provided to students on the SCA e-Learning Platform.
Upon successful completion of assessments, students will receive their Certificates via email, and can download them from the SCA e-Learning Platform at their convenience.
Education Terms and Conditions can be found in our Education Handbook.
Licence Class: Class 1
CPD Allocation: 1 Hour
CPD Category: Business Skills
CPD Learning Area: Trust Accounting Principles & Audit Requirements
Sponsored by:
Method of Delivery: This is a Webinar (On-Demand), available to be watched and the assessment completed at your convenience, on the SCA e-Learning Platform any time before the end of the CPD Year (23 March 2021 – 22 March 2022).
Course Format:
- Recorded Webinar
- Online Assessment
- Online Assessment
Presenters:
- Peter Dawkins, Kelly + Partners
- Roderick Smith, The Strata Collective
Topic Overview
Trust accounting principles, legislation and audit requirements will be explored, including some common pitfalls to avoid.
Learning Outcomes
Participants will gain an understanding of:
- Relevant legislation relating to trust accounting
- Practical examples of audit requirements
- Tips on how to best facilitate client scheme audits and trust account audits
Understanding audit scopes & different scopes for different title
Assessment Delivery and Certificates
Assessments are multiple-choice. Access to assessments is provided to students on the SCA e-Learning Platform.
Upon successful completion of assessments, students will receive their Certificates via email, and can download them from the SCA e-Learning Platform at their convenience.
Education Terms and Conditions can be found in our Education Handbook.
Licence Class: Class 1
CPD Allocation: 1 Hour
CPD Category: Business Skills
CPD Learning Area: Fraud Prevention
Sponsored by:
Method of Delivery: This is a Webinar (On-Demand), available to be watched and the assessment completed at your convenience, on the SCA e-Learning Platform any time before the end of the CPD Year (23 March 2021 – 22 March 2022).
Course Format:
- Recorded Webinar
- Online Assessment
Presenters:
- Daniel Borin, StrataMax
- Sean McNamara, Bright & Duggan
Topic Overview
In recent times fraud has presented itself in several strata businesses where employees have manipulated data for their own interests. Fraud also occurs where data is stolen or hacked from a business’s data base. This session will focus on key areas of fraud prevention and how to recognise it. Attendees will be presented with five key precaution techniques that can be taken to mitigate the risk of fraud (including invoicing) occurring. Several Case studies will be provided to give context around fraud prevention.
Learning Outcomes
Participants will gain an understanding of:
- How to recognise fraud
- How to deal with fraudulent activity once suspected or identified
- Escalation processes of fraudulent activity
- Key precautions required
- How to identify manipulation of data
Understanding the importance of internal controls such as segregation of duties
Assessment Delivery and Certificates
Assessments are multiple-choice. Access to assessments is provided to students on the SCA e-Learning Platform.
Upon successful completion of assessments, students will receive their Certificates via email, and can download them from the SCA e-Learning Platform at their convenience.
Education Terms and Conditions can be found in our Education Handbook.
Licence Class: Class 1
CPD Allocation: 1 Hour
CPD Category: Business Skills
CPD Learning Area: Business Risk Management
Sponsored by
Date/Time: Available to be watched and the assessments completed at your convenience, any time before the end of the CPD Year (23 March – 22 March).
Method of Delivery: This is a Webinar (Live) held via Zoom, and the assessment completed at your convenience, any time before the end of the CPD Year (23 March – 22 March), on the SCA e-Learning Platform.
Course Format:
- Webinar (Live)
- Online Course
- Online Handout
Online Assessment
Presenters:
- Wal Dobrow
- Michael Gilday, Strata Plus
Topic Overview
Risk management is important! This session will focus on how to recognise risk and how to establish sufficient agency processes to mitigate it, including emergency/ business continuity planning.
Learning Outcomes
Participants will gain an understanding of:
- The different forms of business risk
- Basic resources required to establish emergency incident processes that cover the management of staff, data, and reputation
- Case studies relating to business risk
- Basic components of a Disaster Recovery Plan
Assessment Delivery and Certificates
Assessments are multiple-choice. Access to assessments is provided to students on the SCA e-Learning Platform.
Upon successful completion of assessments, students will receive their Certificates via email, and can download them from the SCA e-Learning Platform at their convenience.
Education Terms and Conditions can be found in our Education Handbook.
