Licence Class: Class 1, Class 2
CPD Allocation: 1 Hours
CPD Category: Elective
CPD Learning Area: Property Practice (strata and community management)
Method of Delivery: This is a Webinar (Live) held via Zoom and the assessment completed at your convenience, on the SCA e-Learning Platform any time before the end of the CPD Year (23 March 2021 – 22 March 2022).
Course Format:
- Webinar (Live)
- Online Assessment
Presenters:
- Peter Callaghan, C&N Projects
Topic Overview
Strata Managers are often required to achieve successful outcomes in situations where competing interests result in conflict. This session will focus our attention on the development of soft skills that aid with the de-escalation of heated situations and overcome conflict to achieve outcomes.
Conflict management can be approached using a variety of different styles. While these styles may differ, every method utilises the same management skills, being:
- Active Listening
- Emotional Intelligence
- Patience
- Impartiality
- Positivity
- Open Communication
- Mediation
Learning Outcomes
Participants will gain an understanding of:
- How to appropriately de-escalate heated situations and deal with conflict resolution
- A variety of different management styles to prevent or assist with conflict resolution
- The right time to exercise each management skill to prevent or assist with conflict resolution
Opportunities & benefits of using NSW Fair Trading mediation services
Assessment Delivery and Certificates
Assessments are multiple-choice. Access to assessments is provided to students on the SCA e-Learning Platform.
Upon successful completion of assessments, students will receive their Certificates via email, and can download them from the SCA e-Learning Platform at their convenience.
Education Terms and Conditions can be found in our Education Handbook.
Licence Class: Class 1
CPD Allocation: 1 Hour
CPD Category: Business Skills
CPD Learning Area: Business Risk Management
Sponsored by
Date/Time: Available to be watched and the assessments completed at your convenience, any time before the end of the CPD Year (23 March – 22 March).
Method of Delivery: This is a Webinar (Live) held via Zoom, and the assessment completed at your convenience, any time before the end of the CPD Year (23 March – 22 March), on the SCA e-Learning Platform.
Course Format:
- Webinar (Live)
- Online Course
- Online Handout
Online Assessment
Presenters:
- Wal Dobrow
- Michael Gilday, Strata Plus
Topic Overview
Risk management is important! This session will focus on how to recognise risk and how to establish sufficient agency processes to mitigate it, including emergency/ business continuity planning.
Learning Outcomes
Participants will gain an understanding of:
- The different forms of business risk
- Basic resources required to establish emergency incident processes that cover the management of staff, data, and reputation
- Case studies relating to business risk
- Basic components of a Disaster Recovery Plan
Assessment Delivery and Certificates
Assessments are multiple-choice. Access to assessments is provided to students on the SCA e-Learning Platform.
Upon successful completion of assessments, students will receive their Certificates via email, and can download them from the SCA e-Learning Platform at their convenience.
Education Terms and Conditions can be found in our Education Handbook.
Licence Class: Class 1, Class 2
CPD Allocation: 1 Hour
CPD Category: Elective
CPD Learning Area: Property Practice (strata and community management)
Method of Delivery: This is a Webinar (Live) held via Zoom and the assessment completed at your convenience, on the SCA e-Learning Platform any time before the end of the CPD Year (23 March 2021 – 22 March 2022).
Course Format:
- Webinar (Live)
- Online Assessment
Presenters:
- Stephen Brell, Netstrata
- Russell Young, Young Strata
Topic Overview
Often committee members do not understand their responsibilities. This session will unpack the potential legal liability that may ensue as well as examples where legal defence claims have been made in Schemes and Associations. In addition, Committee Code of Conduct guidelines will be explored.
This session will clearly demonstrate suggested methods on how to best communicate to Owners Corporations and Associations on what they must maintain within their Scheme or Association. Illustrations of the types of communications and publications that can be used to connect with clients will be provided. In addition, examples of legal claims where property has not been maintained will be illustrated clearly for participants to utilise in future discussions with their clients.
Learning Outcomes
Participants will gain an understanding of:
- How to effectively communicate to Owners Corporations their responsibilities for maintenance of common property
- The responsibilities of the Committee Office Bearers
- The possible repercussions if committee members fail in their duties
- Differences between voting as an owner at AGMs and as a committee member at committee meetings
Assessment Delivery and Certificates
Assessments are multiple-choice. Access to assessments is provided to students on the SCA e-Learning Platform.
Upon successful completion of assessments, students will receive their Certificates via email, and can download them from the SCA e-Learning Platform at their convenience.
Education Terms and Conditions can be found in our Education Handbook.
Licence Class: Class 1, Class 2
CPD Allocation: 1 Hour
CPD Category: Elective
CPD Learning Area: Communication skills &/or practice
Method of Delivery: This is a Webinar (Live) held via Zoom and the assessment completed at your convenience, on the SCA e-Learning Platform any time before the end of the CPD Year (23 March 2021 – 22 March 2022).
Course Format:
- Webinar (Live)
- Online Assessment
Presenters:
- Emily Doherty, Smarter Communities
- Caren Chen, Tinworth & Co
Topic Overview
This topic will cover communicating effectively with clients who have diverse cultural backgrounds. Language barriers can at times be difficult. Attendees will learn how to adjust their presentation style to cater for diversity and inclusivity at meetings – whether the meetings be in person or convened via electronic means, as well as what documentation should be included in meeting packs to cater for different language groups. Examples of documentation will be provided.
Learning Outcomes
Participants will gain an understanding of:
- Key cultural differences influencing levels of understanding and behavioural norms at meetings
- Strategies to cater for cultural differences at meetings
- Greeting and interacting with owners of various common ethnicities
- Using translation services at meetings
Assessment Delivery and Certificates
Assessments are multiple-choice. Access to assessments is provided to students on the SCA e-Learning Platform.
Upon successful completion of assessments, students will receive their Certificates via email, and can download them from the SCA e-Learning Platform at their convenience.
Education Terms and Conditions can be found in our Education Handbook.
Licence Class: Class 1, Class 2
CPD Allocation: 1 Hour
CPD Category: Elective
CPD Learning Area: Property Practice (strata and community management)
Method of Delivery: This is a Webinar (Live) held via Zoom and the assessment completed at your convenience, on the SCA e-Learning Platform any time before the end of the CPD Year (23 March 2021 – 22 March 2022).
Course Format:
- Webinar (Live)
- Online Assessment
Presenters:
- NCAT, TBC
- Anthony Votano, Premier Strata
Topic Overview
Often in strata living, conflict escalates to a level at which it cannot be resolved by the parties involved and needs therefore to be taken to mediation and/or NCAT
This session will focus on the NSW Fair Trading Mediation process as well as what happens at the NSW Civil & Administrative Tribunal (NCAT). The session will see participants learn not only the procedural process of mediation and NCAT but how to shine as a managing agent.
Preparation is also a key part of the process and the session will cover what is expected of a Strata Managing Agent and where Schedule B charges may arise. Additional charges should not be a surprise to client schemes and therefore several tips on how best to approach this will also be explored.
Learning Outcomes
Participants will gain an understanding of:
- The procedural process of NSW Fair Trading Mediation
- What happens at the NSW Civil and Administrative Tribunal (NCAT)
- What is expected of a Strata Managing Agent
- Where Schedule B charges may arise
- How to best approach additional charges for client schemes
- Obligations with SCA Code of Ethics & related process
Assessment Delivery and Certificates
Assessments are multiple-choice. Access to assessments is provided to students on the SCA e-Learning Platform.
Upon successful completion of assessments, students will receive their Certificates via email, and can download them from the SCA e-Learning Platform at their convenience.
Education Terms and Conditions can be found in our Education Handbook.
Licence Class: Class 1, Class 2
CPD Allocation: 1 Hour
CPD Category: Elective
CPD Learning Area: Property Practice (strata and community management)
Method of Delivery: This is a Webinar (Live) held via Zoom and the assessment completed at your convenience, on the SCA e-Learning Platform any time before the end of the CPD Year (23 March 2021 – 22 March 2022).
Course Format:
- Webinar (Live)
- Online Assessment
Presenters:
- David Bannerman, Bannermans Lawyers
- Emily Doherty, Smarter Communities
Topic Overview
This session highlights the key differences between the management of a Community, Neighbourhood, or Precinct Association from that of a Strata Scheme. Key differences will be highlighted, and a summary of the proposed Community Land Management Bill/Act 2020 will be explored.
Learning Outcomes
Participants will gain an understanding of:
- Key management differences to appropriately manage an association.
- Association management statements and what these statements must provide for.
- Key proposed amendments of the Community Land Management Act Legislation.
Assessment Delivery and Certificates
Assessments are multiple-choice. Access to assessments is provided to students on the SCA e-Learning Platform.
Upon successful completion of assessments, students will receive their Certificates via email, and can download them from the SCA e-Learning Platform at their convenience.
Education Terms and Conditions can be found in our Education Handbook.
Licence Class: Class 1, Class 2
CPD Allocation: 1 Hour
CPD Category: Elective
CPD Learning Area: Legislation & Compliance
Sponsored by
Method of Delivery: This is a Webinar (Live) held via Zoom and the assessment completed at your convenience, on the SCA e-Learning Platform any time before the end of the CPD Year (23 March 2021 – 22 March 2022).
Course Format:
- Webinar (Live)
- Online Assessment
Presenters:
- Scott Chambers, Chambers Russell Lawyers
- Rod Smith, The Strata Collective
Topic Overview
This session will cover giving guidance to Owners Corporations with respect to building defect claims pursuant to the Design & Building Practitioners Act 2020.
The Design & Building Practitioners Act 2020 has added an additional avenue for Owners Corporation to explore when considering the pursuit of outstanding building defects.
The aim of the Act is to ensure that all the key participants are regulated and that the designs for buildings comply with the Building Code of Australia (BCA) and that any building work done complies with those designs.
Practical examples of situations where the Design & Building Practitioners Act 2020 may be enforced will be provided.
Learning Outcomes
Participants will gain an understanding of:
- Key management differences to appropriately manage an association.
- Association management statements and what these statements must provide for.
Key proposed amendments of the Community Land Management Act Legislation
Assessment Delivery and Certificates
Assessments are multiple-choice. Access to assessments is provided to students on the SCA e-Learning Platform.
Upon successful completion of assessments, students will receive their Certificates via email, and can download them from the SCA e-Learning Platform at their convenience.
Education Terms and Conditions can be found in our Education Handbook.
Licence Class: Class 1 & Class 2
CPD Allocation: 1 Hour
CPD Category: Compulsory
CPD Learning Area: Short-term Rental Accommodation Code of Conduct
Date/Time: Available to be watched and the assessments completed at your convenience, any time before the end of the CPD Year (23 March – 22 March).
Method of Delivery: This is a Webinar (Live) held via Zoom, and the assessment completed at your convenience, any time before the end of the CPD Year (23 March – 22 March), on the SCA e-Learning Platform.
Course Format:
- Webinar (Live)
- Online Course
- Online Handout
- Online Assessment
Presenters:
- Steve Kier– Co-founder and CEO of Hotelesque
- Colin Grace– Partner Grace Lawyers
- Patrick van Oort– Strata Manager at Dynamic Property
Topic Overview
The objective of this topic is to provide an overview of the Short-term Rental Accommodation Code of Conduct (the STRA Code) which commenced on 18 December 2020.
On completion of this topic a person will be able to demonstrate competency in the identified learning outcomes.
Learning Outcomes
A person who demonstrates competency in this topic will be able to identify the main changes introduced by the STRA Code, including but not limited to:
- The objectives of the STRA Code
- the industry participants covered, requirements for letting agents, facilitators, guests, letting agents and facilitators.
- How complaints must be dealt with under the STRA Code, including the role of Fair Trading, councils in enforcing planning laws, and the role of the Police in enforcing criminal laws
- Compliance and enforcement powers available to Fair Trading for breaches of the Code and penalties for non-compliance
Assessment Delivery and Certificates
Assessments are multiple-choice. Access to assessments is provided to students on the SCA e-Learning Platform.
Upon successful completion of assessments, students will receive their Certificates via email, and can download them from the SCA e-Learning Platform at their convenience.
Education Terms and Conditions can be found in our Education Handbook.
Licence Class: Class 1 & Class 2
CPD Allocation: 1 Hour
CPD Category: Compulsory
CPD Learning Area: COVID-Safe Business
Date/Time: Available to be watched and the assessments completed at your convenience, any time before the end of the CPD Year (23 March – 22 March).
Method of Delivery: This is a Webinar (Live) held via Zoom, and the assessment completed at your convenience, any time before the end of the CPD Year (23 March – 22 March), on the SCA e-Learning Platform.
Course Format:
- Webinar (Live)
- Online Course
- Online Handout
- Online Assessment
Presenters:
- Paul Kingsman, Sydney Regional Manager, Strata Title Management
- Patrick Rush, Senior Manager, Strata Title Management
Topic Overview
The objective of this topic is to provide an overview of how to ensure property industry workplaces are COVID Safe. Content delivered through this course will reflect relevant COVID-19 workplace health and safety Guidelines published by SafeWork Australia at https://nsw.gov.au/covid-19/safe-workplaces.
On completion of this topic a person will be able to demonstrate competency in the identified learning outcomes.
Learning Outcomes
A person who demonstrates competency in this topic will have knowledge of:
- Coronavirus symptoms and how to manage individuals showing symptoms in the workplace
- SafeWork Australia COVID-19 workplace health and safety Guidelines
- Common methods businesses should adopt to reduce the spread of coronavirus
- Where and how to complete a COVID-19 Safety Plan
- Public health requirements for conducting auctions
Assessment Delivery and Certificates
Assessments are multiple-choice. Access to assessments is provided to students on the SCA e-Learning Platform.
Upon successful completion of assessments, students will receive their Certificates via email, and can download them from the SCA e-Learning Platform at their convenience.
Education Terms and Conditions can be found in our Education Handbook.
Licence Class: Class 1 & Class 2
CPD Allocation: 1 Hour
CPD Category: Compulsory
CPD Learning Area: Defects & the RAB Act 2020
Sponsored by
Date/Time: Available to be watched and the assessments completed at your convenience, any time before the end of the CPD Year (23 March – 22 March).
Method of Delivery: This is a Webinar (Live) held via Zoom, and the assessment completed at your convenience, any time before the end of the CPD Year (23 March – 22 March), on the SCA e-Learning Platform.
Course Format:
- Webinar (Live)
- Online Course
- Online Handout
- Online Assessment
Presenters:
- Sheldon Garcia, Partner – Construction & Infrastructure Group (HWL) (lawyers)
- Nick Hudson, Partnership Development Manager – RICS
- Andrew Tunks – Strata Manager and LD Director at Netstrata
Topic Overview
The objective of this topic is to provide an overview of the Strata Building Bond and Inspections Scheme, as well as an overview of the changes introduced as part of the Residential Apartment Buildings (Compliance and Enforcement Powers) Act 2020 (RAB Act). On completion of this topic a person will be able to demonstrate competency in the identified learning outcomes.
Learning Outcomes
A person who demonstrates competency in this topic will have knowledge of:
- The Strata Building Bond and Inspections Scheme, its role, purpose, and requirements.
- When, as an agent, a building bond may impact their work.
- The RAB Act, including:
- building work covered by the Act
- The meaning of “serious defect”
- Prohibition and stop work orders
- Fair Trading’s broader investigative powers
- Building rectification orders
- The penalties for non-compliance in the Act.
Assessment Delivery and Certificates
Assessments are multiple-choice. Access to assessments is provided to students on the SCA e-Learning Platform.
Upon successful completion of assessments, students will receive their Certificates via email, and can download them from the SCA e-Learning Platform at their convenience.
Education Terms and Conditions can be found in our Education Handbook.
Licence Class: Class 1
CPD Allocation: 1 Hour
CPD Category: Business Skills
CPD Learning Area: Supervision Requirements
Sponsored by:
Date/Time: Available to be watched and the assessments completed at your convenience, any time before the end of the CPD Year (23 March – 22 March).
Method of Delivery: This is a Webinar (Live) held via Zoom, and the assessment completed at your convenience, any time before the end of the CPD Year (23 March – 22 March), on the SCA e-Learning Platform.
Course Format:
- Webinar (Live)
- Online Course
- Online Handout
Online Assessment
Presenters:
- Darrel McIntrye, NSW Fair Trading
- Nathan Clarke, Hunter Strata
Topic Overview
In line with the changes to the property licensing regime in 2020, this session will examine the expectations of Class 1 Licence holders with respect to employee supervision. Included will be practical examples of how to manage processes such as the end-of-month reconciliation.
Learning Outcomes
Participants will gain an understanding of:
- The supervision requirements, including what must take place when the LIC is not in the business for an extended period
- End of month reconciliation
- Dealing with trust accounts
- How to properly supervise staff and have contingencies set up for future growth or absence of the LIC
- Understand Principal Licensee role
Assessment Delivery and Certificates
Assessments are multiple-choice. Access to assessments is provided to students on the SCA e-Learning Platform.
Upon successful completion of assessments, students will receive their Certificates via email, and can download them from the SCA e-Learning Platform at their convenience.
Education Terms and Conditions can be found in our Education Handbook.
Licence Class: Class 1, Class 2
CPD Allocation: 1 Hour
CPD Category: Elective
CPD Learning Area: Property Practice (strata and community management)
Sponsored by:
Method of Delivery: This is a Webinar (Live) held via Zoom and the assessment completed at your convenience, on the SCA e-Learning Platform any time before the end of the CPD Year (23 March 2021 – 22 March 2022).
Course Format:
- Webinar (Live)
- Online Assessment
Presenters:
Topic Overview
This session will delve into best practice meeting management and touch on a broad range of essential procedures.
Schedule 1 of the act will be examined, and key points highlighted surrounding the conduct of a general meeting.
Learning Outcomes
Participants will gain an understanding of:
- How to conduct a poll
- How to best hold a ballot for a Strata Committee in person and online
- How to deal with proxies
- Pre-electronic voting combined with actual attendance
- Quorums for meetings with unfinancial owners
- Owners rights at meetings
- How meetings are convened
- Inclusion of matters on the agenda
- Strata managers’ right to add items to the agenda
- Meeting notices and minute requirements
- Meeting protocols for electronic meetings
Assessment Delivery and Certificates
Assessments are multiple-choice. Access to assessments is provided to students on the SCA e-Learning Platform.
Upon successful completion of assessments, students will receive their Certificates via email, and can download them from the SCA e-Learning Platform at their convenience.
Education Terms and Conditions can be found in our Education Handbook.
