Elective – Disciplinary Procedures (1 Hour)

Licence Class: Class 1, Class 2
CPD Allocation: 1 Hour
CPD Category: Elective
CPD Learning Area: Property Practice (strata and community management)

Method of Delivery: This is a Webinar (Live) held via Zoom and the assessment completed at your convenience, on the SCA e-Learning Platform any time before the end of the CPD Year (23 March 2021 – 22 March 2022).

Course Format:

• Webinar (Live)
• Online Assessment

Presenters:

• NCAT, TBC
• Anthony Votano, Premier Strata

Topic Overview

Often in strata living, conflict escalates to a level at which it cannot be resolved by the parties involved and needs therefore to be taken to mediation and/or NCAT

This session will focus on the NSW Fair Trading Mediation process as well as what happens at the NSW Civil & Administrative Tribunal (NCAT). The session will see participants learn not only the procedural process of mediation and NCAT but how to shine as a managing agent.

Preparation is also a key part of the process and the session will cover what is expected of a Strata Managing Agent and where Schedule B charges may arise. Additional charges should not be a surprise to client schemes and therefore several tips on how best to approach this will also be explored.

Learning Outcomes

Participants will gain an understanding of:

• The procedural process of NSW Fair Trading Mediation
• What happens at the NSW Civil and Administrative Tribunal (NCAT)
• What is expected of a Strata Managing Agent
• Where Schedule B charges may arise
• How to best approach additional charges for client schemes
• Obligations with SCA Code of Ethics & related process

Assessment Delivery and Certificates 

Assessments are multiple-choice. Access to assessments is provided to students on the SCA e-Learning Platform.

Upon successful completion of assessments, students will receive their Certificates via email, and can download them from the SCA e-Learning Platform at their convenience.

Education Terms and Conditions can be found in our Education Handbook.