All members of our Strata Manager Chapter are ‘PROFESSIONAL STRATA MANAGERS’.

SCA (NSW) strives to ensure that all strata manager members are able to deliver

services to the public that are of the highest professional and ethical standard.



PSS CPD Education Training

If you are a member of the SCA you are also a member of the Professional Standards Scheme

Under the professional standards scheme anyone who holds a qualification and deals with Strata customers is required to complete the following (in addition to their Fair Trading CPD requirements)

SCA (NSW) Schemes Instrument

SCA (NSW) Code of Ethics

The New South Wales Strata Sector is now leading the way for the Property Industry with the highest form of consumer protection regulation approved by the Government.

Over the past four years, Strata Community Association (NSW) and the NSW Government have been working in partnership to strengthen consumer protection and restore consumer confidence.

The NSW Government under the Minister for Better Regulation and Innovation, Hon Kevin Anderson, has approved a Professional Standards Scheme. This formal recognition by the NSW Government is the first of its kind for the property services industry in Australia and marks the beginning of an exciting time for members of SCA (NSW).

The scheme has been approved for an initial period of 5 years commencing from 1st July 2021. This approval means strata manager members of SCA (NSW) must adhere to a Code of Ethics including professional standards and is monitored by Professional Standards Australia.

At the forefront of this scheme is a further commitment to consumers to ensure high professional standards across the strata industry in NSW. This is in line with various other initiatives across NSW, including the NSW Government plan to rebuild the construction sector and restore confidence and professionalism.

The Professional Standards Scheme offers our members’ clients a range of benefits, including:

  • The SCA (NSW) will oversee and self-regulate the conduct of all members within a structured professional framework defined by our Code of Ethics;
  • In addition to our internal complaints handling process, the Professional Standards Scheme brings a further robust and independent complaints handling process, ensuring clients can be assured of an independent review and response; and
  • An increase in Continual Professional Development (CPD) requirements for Strata Managers and Licensees in Charge, ensuring the industry remains up to date, educated, and aware of their on-going responsibilities to the consumer.

If you have any queries regarding the Scheme, please do not hesitate to contact the SCA (NSW) Secretariat by email pss.nsw@strata.community or on 02 9492 8200 for assistance.

Click here to find out what the PSS means for Consumers and Strata Managers?


SCA (NSW) President Chris Duggan explains how the Professional Standards Scheme works.

Video lengths: 1:46 


The Professional Standards Councils’ Chair, John Vines OAM, presented a certificate in recognition of the scheme on 18 June 2021 (pictured). 

The approval of a professional standards scheme is a significant achievement. The scheme will set a new benchmark for SCA (NSW) as it seeks to improve consumer protection and to increase the professionalism of strata managers in NSW.

L-R: John Rappell Director Professional Standards Council, John Vines OAM Professional Standards Council Chair, Chris Duggan President SCA (NSW), Tony Irvine Vice President SCA (NSW), Sadiye Ince General Manager SCA (NSW) 

Frequently Asked Questions

Read our list of useful FAQs to find out more about the Scheme.

Strata Management Member Companies

Find details of SCA (NSW) Strata Management member companies

Complaint Management Process

This process outlines all necessary steps for complaint handling.

Information for Strata Management Companies

Information on obligations / Scheme compliance requirements