SCA (NSW) PROFESSIONAL STANDARDS SCHEME

ACCOUNTABILITY | RECOGNITION | CONSUMER PROTECTION

SCA (NSW) Schemes Instrument

SCA (NSW) Code of Ethics

The New South Wales Strata Sector is now leading the way for the Property Industry with the highest form of consumer protection regulation approved by the Government.

Over the past years, Strata Community Association (NSW) and the NSW Government have been working in partnership to strengthen consumer protection and restore consumer confidence.

The NSW Government under the Minister for Better Regulation and Innovation, Kevin Anderson, has approved a Professional Standards Scheme. This formal recognition by the NSW Government is first of its kind for the property services sector in Australia and an exciting time as members of the SCA (NSW).

The scheme has been approved for an initial period of 5 years commencing from 1st July 2021. This approval means Strata Manager members of SCA (NSW) must adhere to a Code of Ethics including professional standards and is monitored by Professional Standards Australia.

At the forefront of this scheme is a further commitment to consumers to ensure high professional standards across the strata industry in NSW. This is in line with various other initiatives across NSW, including the NSW Government plan to rebuild the construction sector and restore confidence and professionalism.

The Professional Standards Scheme will bring to our clients a range of benefits, including:

  • The SCA (NSW) will oversee and self-regulate the conduct of all members within a structured professional framework.
  • In addition to our internal complaints handling process, the Professional Standards Scheme brings a further robust and independent complaints handling process, ensuring clients can be assured of an independent review and response.

An increase in Continual Professional Development (CPD) requirements for Strata Managers and Licensee’s in Charge, ensuring the industry remains up to date, educated and aware of their on-going responsibilities to the consumer

If you have any queries regarding the Scheme, please do not hesitate to contact the SCA (NSW) Secretariat by email pss.nsw@strata.community or on 02 9492 8200 for assistance.

HOW IT WORKS

SCA (NSW) President Chris Duggan explains how the Professional Standards Scheme works.

Video lengths: 1:46 

PRESENTATION CEREMONY

The Professional Standards Councils’ Chair, John Vines OAM, presented a certificate in recognition of the scheme on 18 June 2021 (pictured). 

The approval of a professional standards scheme is a significant achievement. The scheme will set a new benchmark for SCA (NSW) as it seeks to improve consumer protection and to increase the professionalism of strata managers in NSW.

L-R: John Rappell Director Professional Standards Council, John Vines OAM Professional Standards Council Chair, Chris Duggan President SCA (NSW), Tony Irvine Vice President SCA (NSW), Sadiye Ince General Manager SCA (NSW) 

Frequently Asked Questions

Read our list of useful FAQs to find out more about the Scheme.

Strata Management Member Companies

Find details of SCA (NSW) Strata Management member companies

Complaint Management Process

This process outlines all necessary steps for complaint handling.

Information for Strata Management Companies

Information on obligations / Scheme compliance requirements