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All members of our Strata Manager Chapter are ‘PROFESSIONAL STRATA MANAGERS’.

SCA (NSW) strives to ensure that all strata manager members are able to deliver

services to the public that are of the highest professional and ethical standard.

COMPLAINT MANAGEMENT

COMPLAINT MANAGEMENT

SCA NSW is committed to upholding the highest standards of professionalism and integrity within its membership. All SCA NSW members are held accountable to a stringent code of ethics, ensuring transparency, and ethical conduct in all interactions and operations. Should any individual, whether an owner or fellow manager, suspect a breach of these ethics by an SCA NSW member, they are encouraged to submit a formal complaint.

What do I need to do before submitting a complaint?

Prior to submitting a complaint, we encourage you to read over our Complain Management Process document. It outlines the principals of the process, who can a complaint be made against and by, the complaints process and the appeals process.

Lodging a Complaint

You can lodge a complaint against an SCA NSW member using our online complaint form below.

Help with Complaint

If you’re unsure about any aspect of the complaint management process. We encourage you to reach out to the SCA complaint management team –  complaints@strata.community

CODE OF ETHICS