Licence Class: Class 1, Class 2
CPD Allocation: 1 Hours
CPD Category: Elective
CPD Learning Area: Property Practice (strata and community management)
Method of Delivery: This is a Webinar (On-Demand), available to be watched and the assessment completed at your convenience, on the SCA e-Learning Platform any time before the end of the CPD Year (23 March 2021 – 22 March 2022).
Course Format:
- Recorded Webinar
- Online Assessment
Presenters:
Facilitator:
- Olivera Ferguson, Strata Plus,
Panelists:
- Sara Rathborne, NABERS
- Brent Clarke, Wattblock, Sustainability Winner 2018
- Gary Sharma, National Facilities
Topic Overview
- Why does sustainability matter?
- What does sustainability mean in the context of a strata scheme?
- Who is responsible for sustainability?
Learning Outcomes
Participants will gain an understanding that sustainability ensures all resources are finite-economic, societal, and environmental, understand resourced used now should not compromise future generations, be able to identify and implement reduction in energy and materials, and demonstrate financial benefits to the strata scheme.
Assessment Delivery and Certificates
Assessments are multiple-choice. Access to assessments is provided to students on the SCA e-Learning Platform.
Upon successful completion of assessments, students will receive their Certificates via email, and can download them from the SCA e-Learning Platform at their convenience.
Education Terms and Conditions can be found in our Education Handbook.
Licence Class: Class 1, Class 2
CPD Allocation: 1 Hour
CPD Category: Elective
CPD Learning Area: Property Practice (strata and community management)
Method of Delivery: This is a Webinar (On-Demand), available to be watched and the assessment completed at your convenience, on the SCA e-Learning Platform any time before the end of the CPD Year (23 March 2021 – 22 March 2022).
Course Format:
- Recorded Webinar
- Online Assessment
Presenters:
Topic Overview
A guide to the administration of large strata schemes and the management of owners’ meetings.
- Meetings: Overview
- Managing meetings: The objectives of a Strata Managers
- Managing increased numbers of attendees
- Meeting management
- Running the meeting
- Tenant committee members
- The importance of an Asset Management / Capital Works Plan
- Large contract administration
- Working together with Facilities Managers
- Common property leasing
- Managing Community Schemes and their Associations
Learning Outcomes
Participants will gain an understanding of:
- How to run meetings of large schemes
- Documentation required for meetings
- Clear delineation between motions – ordinary, special, and unanimous resolutions
- Requirements for the chairperson
- An overview of finances around Large schemes, and levies
Assessment Delivery and Certificates
Assessments are multiple-choice. Access to assessments is provided to students on the SCA e-Learning Platform.
Upon successful completion of assessments, students will receive their Certificates via email, and can download them from the SCA e-Learning Platform at their convenience.
Education Terms and Conditions can be found in our Education Handbook.
Licence Class: Class 1, Class 2
CPD Allocation: 1 Hours
CPD Category: Elective
CPD Learning Area: Legislation & Compliance
Sponsored by:
Method of Delivery: This is a Webinar (Live) held via Zoom, and the assessment completed at your convenience, any time before the end of the CPD Year (23 March – 22 March), on the SCA e-Learning Platform.
Course Format:
- Webinar (Live)
- Online Course
- Online Handout
- Online Assessment
Presenters:
- Colin Grace, Grace Lawyers
- James Stewart, Altitude Body Corporate and Management Services
Topic Overview
As legislation evolves, it is important for Licence holders to stay abreast of changes in the industry. These changes may include updates to the Strata Schemes Management Act, Community Land Management Act, cladding compliance, and fire certification to name a few. These sessions will be cover recent updates to enable participants to be well-informed on the changes that may affect their portfolio(s).
The landscape for fire compliance changed in 2020 with the implementation of the Competent Fire Safety Practitioner Accreditation Scheme.
The treatment of Aluminium Composite Panels (ACP) has evolved since it was first identified as an issue because of the Grenfell fire in London and locally in the Lacrosse fire in Melbourne. Initially reporting mechanisms via state run registration regimes were launched, followed by various products being banned in NSW where the core comprised of more than 30% polyethylene (PE).
Learning Outcomes
Participants will gain a basic understanding of:
- Recent legislative changes affecting the strata industry
- What to expect from the Community Land Management Act 2020
- The changes that have occurred with implementation of the Competent Fire Safety Practitioner Accreditation Scheme
- How to find accredited contractors using the Fire Protection Association Australia (FPAA) online register
- How cladding effected buildings are being managed to adhere to local council removal orders
Strata Portal & OBC compliance requirements
Assessment Delivery and Certificates
Assessments are multiple-choice. Access to assessments is provided to students on the SCA e-Learning Platform.
Upon successful completion of assessments, students will receive their Certificates via email, and can download them from the SCA e-Learning Platform at their convenience.
Education Terms and Conditions can be found in our Education Handbook.
Licence Class: Class 1, Class 2
CPD Allocation: 1 Hour
CPD Category: Elective
CPD Learning Area: Property Transaction Legal Requirements
Sponsored by:
Method of Delivery: This is a Webinar (On-Demand), available to be watched and the assessment completed at your convenience, on the SCA e-Learning Platform any time before the end of the CPD Year (23 March 2021 – 22 March 2022).
Course Format:
- Recorded Webinar
- Online Assessment
Presenters:
- Matthew Jenkins, Bannermans Lawyers
- Robert Crosbie, Waratah Strata
Topic Overview
Strata management companies must establish procedures to check that their panel of contractors have appropriate Insurances and certificates/licences to undertake the work to which they are being engaged for.
Often conflicts arise from time to time whereby a contractor which is being considered for work at a scheme may be related or a close friend of a Strata Committee member or agent.
Asking simple questions as noted below may highlight any potential issues:
- Is the contractor licensed?
- Are the insurances up to date?
- Are their insurances applicable for the work involved?
- Do they have the appropriate licence or certification for the job at hand? IE. A confined space permit for the servicing of a detention pit and pump.
- What experience do they have?
- Is there a conflict of interest?
- Is there a relationship that needs to be disclosed?
This topic will cover legislative compliance relating to the selection of contractors for client schemes.
Learning Outcomes
Participants will gain an understanding of:
- The basic processes which must be undertaken prior to engaging a contractor on behalf of a scheme
- The legal and ethical obligations for all parties involved in the decision making and contractor selection process
- Workers comp obligations
Managing to ensure no employee entitlements
Assessment Delivery and Certificates
Assessments are multiple-choice. Access to assessments is provided to students on the SCA e-Learning Platform.
Upon successful completion of assessments, students will receive their Certificates via email, and can download them from the SCA e-Learning Platform at their convenience.
Education Terms and Conditions can be found in our Education Handbook.
Licence Class: Class 1, Class 2
CPD Allocation: 1 Hour
CPD Category: Elective
CPD Learning Area: Property Transaction Legal Requirements
Sponsored by:
Method of Delivery: This is a Webinar (On-Demand), available to be watched and the assessment completed at your convenience, on the SCA e-Learning Platform any time before the end of the CPD Year (23 March 2021 – 22 March 2022).
Course Format:
- Recorded Webinar
- Online Assessment
Presenters:
- Jessica Bates, Grace Lawyers
- Jessica Kaye, Jamesons Strata Management
Topic Overview
Strata Managing Agents are vital in assisting owners in their transition into and out of strata schemes. This session will focus on the legal requirements of owners pursuant to the Strata Schemes Management Act 2015 and the Conveyancing Act 1919.
In addition, this session will highlight where agents can improve their communication for owners buying into strata schemes.
Suggestions for agency improvement around the issuance of introduction packs and notifications to new owners will also be part of this session.
Learning Outcomes
Participants will gain an understanding of the property transaction process, particularly around the following sections of the Strata Schemes Management Act 2015:
- Section 22 – What is included in a ‘Strata Interest Notice’ and how agencies should be dealing with the receipt of the same
- Sections 182/183 – The legal requirements in relation to strata record inspection (strata search) and how to facilitate the process in a post-COVID19 world
- Section 184 – What must be included in a ‘Strata Information Certificate’ and to facilitate the process.
Attendees will also understand the property transaction process as outlined in the Conveyancing Act 1919 and how strata managers can assist the process.
Assessment Delivery and Certificates
Assessments are multiple-choice. Access to assessments is provided to students on the SCA e-Learning Platform.
Upon successful completion of assessments, students will receive their Certificates via email, and can download them from the SCA e-Learning Platform at their convenience.
Education Terms and Conditions can be found in our Education Handbook.
Licence Class: Class 1, Class 2
CPD Allocation: 1 Hour
CPD Category: Elective
CPD Learning Area: Elective – Marketing and Quality Control
Sponsored by:
Method of Delivery: This is a Webinar (On-Demand), available to be watched and the assessment completed at your convenience, on the SCA e-Learning Platform any time before the end of the CPD Year (23 March 2021 – 22 March 2022).
Course Format:
- Recorded Webinar
- Online Assessment
Presenters:
- Andrew Tunks, Netstrata
- Tanya Manyan, PICA Group
Topic Overview
Ensuring that a strata agency delivers what is promised when tendering for a site is important. This topic will highlight agency best practices for marketing and quality control.
Learning Outcomes
Participants will gain an understanding of:
- How to best position yourself to deliver on agreed service levels
- How to construct an appropriate management agency agreement for a scheme
- How to establish auditing and quality control metrics
- How to identify opportunities for agency improvement
- How to establish a robust feedback regime where clients can constructively suggest areas of improvement
Assessment Delivery and Certificates
Assessments are multiple-choice. Access to assessments is provided to students on the SCA e-Learning Platform.
Upon successful completion of assessments, students will receive their Certificates via email, and can download them from the SCA e-Learning Platform at their convenience.
Education Terms and Conditions can be found in our Education Handbook.
Licence Class: Class 1, Class 2
CPD Allocation: 1 Hour
CPD Category: Elective
CPD Learning Area: Ethics and Professional Responsibility
Sponsored by:
Method of Delivery: This is a Webinar (On-Demand), available to be watched and the assessment completed at your convenience, on the SCA e-Learning Platform any time before the end of the CPD Year (23 March 2021 – 22 March 2022).
Course Format:
- Recorded Webinar
- Online Assessment
Presenters:
- David Bannerman, Bannermans Lawyers
- Olivera Ferguson, Strata Plus
Topic Overview
Maintaining a high level of ethical standards is of utmost importance. The relationship between an Owners Corporation or Association and its Strata Managing Agent is one of “principal and agent” and is clearly a fiduciary relationship. A fiduciary duty exists where a person or company is required to put another person’s interests before their own. It arises from a relationship of trust and confidence, such as the relationship between agents and their principals. With this, managing agents must ensure that they appropriately disclose any form of commission received from contractors or suppliers, and equally declare any gifts given. Where a gift or commission effects an agent’s ability to act in the best interest of their client, this becomes an issue.
This session will highlight the key responsibilities of managing agents; both legal and ethical.
Best practice guidance will be given and the various legislative requirements in this space will be explained.
Learning Outcomes
Participants will gain an understanding of:
- Their fiduciary duty to their clients
- How to practically disclose of inform clients of any commissions, gifts, or potential conflicts of interest
Assessment Delivery and Certificates
Assessments are multiple-choice. Access to assessments is provided to students on the SCA e-Learning Platform.
Upon successful completion of assessments, students will receive their Certificates via email, and can download them from the SCA e-Learning Platform at their convenience.
Education Terms and Conditions can be found in our Education Handbook.
Licence Class: Class 1
CPD Allocation: 1 Hour
CPD Category: Elective
CPD Learning Area: Trust Accounting Principles & Audit Requirements
Sponsored by
Method of Delivery: This is a Webinar (On-Demand), available to be watched and the assessment completed at your convenience, on the SCA e-Learning Platform any time before the end of the CPD Year (23 March 2021 – 22 March 2022).
Course Format:
- Recorded Webinar
- Online Assessment
Presenters:
- Peter Dawkins, Kelly + Partners
- Anthony Montibeler, Norwest Strata
Topic Overview
This session will detail the basics of trust accounting including: the requirements for accounts pursuant to the Act, interpreting the balance sheet and key financial statements, dealing with GST and how to present financials to an Owners Corporation or Association.
A large part of a Strata Manager’s role is to manage the finances on behalf of their clients, equally, explaining the finances to owners requires skill. A demonstration of how to present an annual financial report will be part of this session, attendees will be able to take away key learnings to apply in their own role.
Learning Outcomes
Participants will gain an understanding of:
- How to interpret key financial reports that Strata Schemes and Associations must keep pursuant to Sections 92 and 99 of the Strata Schemes Management Act 2015 and Schedule 1, Part 4 of the Community Land Management Act 1989
- GST for Schemes and Associations, including what the threshold is for GST registration
- How to explain GST to clients
Assessment Delivery and Certificates
Assessments are multiple-choice. Access to assessments is provided to students on the SCA e-Learning Platform.
Upon successful completion of assessments, students will receive their Certificates via email, and can download them from the SCA e-Learning Platform at their convenience.
Education Terms and Conditions can be found in our Education Handbook.
Licence Class: Class 1
CPD Allocation: 1 Hour
CPD Category: Elective
CPD Learning Area: Risk Management (occupancy risk)
Sponsored by:
Method of Delivery: This is a Webinar (On-Demand), available to be watched and the assessment completed at your convenience, on the SCA e-Learning Platform any time before the end of the CPD Year (23 March 2021 – 22 March 2022).
Course Format:
- Recorded Webinar
- Online Assessment
Presenters:
- Colin Grace, Grace Lawyers
- Rina Kumar, Bright & Duggan
Topic Overview
Participants will gain an understanding of:
- The types of common defects found in strata schemes (examples provided)
- The difference between what is classified as a major vs minor (non-major) defect
- Home Warranty Insurance and when it applies to a scheme
- Limitation periods for the lodgement of legal proceedings
- Building Bond Scheme (Part 11)
Learning Outcomes
Assessments are multiple-choice. Access to assessments is provided to students on the SCA e-Learning Platform.
Upon successful completion of assessments, students will receive their Certificates via email, and can download them from the SCA e-Learning Platform at their convenience
Assessment Delivery and Certificates
Assessments are multiple-choice. Access to assessments is provided to students on the SCA e-Learning Platform.
Upon successful completion of assessments, students will receive their Certificates via email, and can download them from the SCA e-Learning Platform at their convenience.
Education Terms and Conditions can be found in our Education Handbook.
Licence Class: Class 1, Class 2
CPD Allocation: 1 Hours
CPD Category: Elective
CPD Learning Area: Property Practice (strata and community management)
Method of Delivery: This is a Webinar (Live) held via Zoom and the assessment completed at your convenience, on the SCA e-Learning Platform any time before the end of the CPD Year (23 March 2021 – 22 March 2022).
Course Format:
- Webinar (Live)
- Online Assessment
Presenters:
- Peter Callaghan, C&N Projects
Topic Overview
Strata Managers are often required to achieve successful outcomes in situations where competing interests result in conflict. This session will focus our attention on the development of soft skills that aid with the de-escalation of heated situations and overcome conflict to achieve outcomes.
Conflict management can be approached using a variety of different styles. While these styles may differ, every method utilises the same management skills, being:
- Active Listening
- Emotional Intelligence
- Patience
- Impartiality
- Positivity
- Open Communication
- Mediation
Learning Outcomes
Participants will gain an understanding of:
- How to appropriately de-escalate heated situations and deal with conflict resolution
- A variety of different management styles to prevent or assist with conflict resolution
- The right time to exercise each management skill to prevent or assist with conflict resolution
Opportunities & benefits of using NSW Fair Trading mediation services
Assessment Delivery and Certificates
Assessments are multiple-choice. Access to assessments is provided to students on the SCA e-Learning Platform.
Upon successful completion of assessments, students will receive their Certificates via email, and can download them from the SCA e-Learning Platform at their convenience.
Education Terms and Conditions can be found in our Education Handbook.
Licence Class: Class 1, Class 2
CPD Allocation: 1 Hour
CPD Category: Elective
CPD Learning Area: Property Practice (strata and community management)
Method of Delivery: This is a Webinar (Live) held via Zoom and the assessment completed at your convenience, on the SCA e-Learning Platform any time before the end of the CPD Year (23 March 2021 – 22 March 2022).
Course Format:
- Webinar (Live)
- Online Assessment
Presenters:
- Stephen Brell, Netstrata
- Russell Young, Young Strata
Topic Overview
Often committee members do not understand their responsibilities. This session will unpack the potential legal liability that may ensue as well as examples where legal defence claims have been made in Schemes and Associations. In addition, Committee Code of Conduct guidelines will be explored.
This session will clearly demonstrate suggested methods on how to best communicate to Owners Corporations and Associations on what they must maintain within their Scheme or Association. Illustrations of the types of communications and publications that can be used to connect with clients will be provided. In addition, examples of legal claims where property has not been maintained will be illustrated clearly for participants to utilise in future discussions with their clients.
Learning Outcomes
Participants will gain an understanding of:
- How to effectively communicate to Owners Corporations their responsibilities for maintenance of common property
- The responsibilities of the Committee Office Bearers
- The possible repercussions if committee members fail in their duties
- Differences between voting as an owner at AGMs and as a committee member at committee meetings
Assessment Delivery and Certificates
Assessments are multiple-choice. Access to assessments is provided to students on the SCA e-Learning Platform.
Upon successful completion of assessments, students will receive their Certificates via email, and can download them from the SCA e-Learning Platform at their convenience.
Education Terms and Conditions can be found in our Education Handbook.
Licence Class: Class 1, Class 2
CPD Allocation: 1 Hour
CPD Category: Elective
CPD Learning Area: Communication skills &/or practice
Method of Delivery: This is a Webinar (Live) held via Zoom and the assessment completed at your convenience, on the SCA e-Learning Platform any time before the end of the CPD Year (23 March 2021 – 22 March 2022).
Course Format:
- Webinar (Live)
- Online Assessment
Presenters:
- Emily Doherty, Smarter Communities
- Caren Chen, Tinworth & Co
Topic Overview
This topic will cover communicating effectively with clients who have diverse cultural backgrounds. Language barriers can at times be difficult. Attendees will learn how to adjust their presentation style to cater for diversity and inclusivity at meetings – whether the meetings be in person or convened via electronic means, as well as what documentation should be included in meeting packs to cater for different language groups. Examples of documentation will be provided.
Learning Outcomes
Participants will gain an understanding of:
- Key cultural differences influencing levels of understanding and behavioural norms at meetings
- Strategies to cater for cultural differences at meetings
- Greeting and interacting with owners of various common ethnicities
- Using translation services at meetings
Assessment Delivery and Certificates
Assessments are multiple-choice. Access to assessments is provided to students on the SCA e-Learning Platform.
Upon successful completion of assessments, students will receive their Certificates via email, and can download them from the SCA e-Learning Platform at their convenience.
Education Terms and Conditions can be found in our Education Handbook.
