Elective – Marketing and Quality Control (1 Hour)

Licence Class: Class 1, Class 2
CPD Allocation: 1 Hour
CPD Category: Elective
CPD Learning Area: Elective – Marketing and Quality Control

Sponsored by:

Method of Delivery: This is a Webinar (On-Demand), available to be watched and the assessment completed at your convenience, on the SCA e-Learning Platform any time before the end of the CPD Year (23 March 2021 – 22 March 2022).

Course Format:

• Recorded Webinar
• Online Assessment

Presenters:

• Andrew Tunks, Netstrata
• Tanya Manyan, PICA Group

Topic Overview

Ensuring that a strata agency delivers what is promised when tendering for a site is important. This topic will highlight agency best practices for marketing and quality control.

Learning Outcomes

Participants will gain an understanding of:

• How to best position yourself to deliver on agreed service levels
• How to construct an appropriate management agency agreement for a scheme
• How to establish auditing and quality control metrics
• How to identify opportunities for agency improvement
• How to establish a robust feedback regime where clients can constructively suggest areas of improvement

Assessment Delivery and Certificates 

Assessments are multiple-choice. Access to assessments is provided to students on the SCA e-Learning Platform.

Upon successful completion of assessments, students will receive their Certificates via email, and can download them from the SCA e-Learning Platform at their convenience.

Education Terms and Conditions can be found in our Education Handbook.