Elective – Setting & Managing Committee Expectations (1 Hour)

Licence Class: Class 2
CPD Allocation: 1 Hour
CPD Category: Elective
CPD Learning Area: Property Practice (strata and community management)

Method of Delivery: This is a Webinar (On-Demand), available to be watched and the assessment completed at your convenience, on the SCA e-Learning Platform any time before the end of the CPD Year (23 March 2021 – 22 March 2022).

Course Format:

• Recorded Webinar
• Online Assessment

Presenter:

• Peter Brisbane, Strata One

Topic Overview:

• The importance of explaining the role of the Strata Manager in the first AGM.
  • The role of the Strata Manager vs
  • The role of the Building Manager (if applicable)
  • The role of the Owners Committee
• Setting expectations and obtaining commitment in the first Owners Committee meeting
  • SCA roles and responsibilities hand-outs.
  • Discussing and agreeing how the OC will work with the Strata Manager
• Frequency of contact and how work will be dealt with – i.e. ad-hoc decisions as they arise vs decisions made once a month at a Committee meeting.
• Electing one OC member as point of contact
• Response times – both Strata Manager and OC committing to timely turn-around.
• Receiving instructions by phone and email – confirmation must always be by email.
• Explaining Schedule A and B fees and when the OC will likely incur Schedule B charges.
• OC Code of Conduct – what the Strata Manager expects of the OC
  • Creating a CoC – what should it cover?
  • Obtaining OC commitment to abide by it
• Avoiding a “tick and flick” approach to passing information to OCs
• Tips on managing opposing factions within an OC

Learning Outcomes: 

Participants will gain an understanding of the importance of setting clear expectations with Owners and an actionable toolkit to set themselves up for a successful working relationship with their Owners Committees.

• Why expectations are necessary
• Marketing and perceptions go together
• Communication cannot be avoided
• Thinking and listening helps
• Knowledge of Strata Agency services essential
• Feed-back is valuable
• Willingness to change helps survival
• Creating a team culture from the top down must happen

Assessment Delivery and Certificates 

Assessments are multiple-choice. Access to assessments is provided to students on the SCA e-Learning Platform.

Upon successful completion of assessments, students will receive their Certificates via email, and can download them from the SCA e-Learning Platform at their convenience.

Education Terms and Conditions can be found in our Education Handbook.