As you may know, the roll-out of the NBN affects many critical services for building owners and strata managers. One such service that will be impacted is the emergency telephone service required for all buildings with lift services. The NBN cannot guarantee 100% service uptime, meaning that when there is a power or network outage, your emergency lift phone will not operate. This poses several problems and it is the responsibility of the building owner to take action.
There are a myriad solutions available on the market now, all claiming to solve the NBN lift phone migration problem. The key issue centres around the supply of the battery powered backup device that ensures your lift phone is operational 24/7, even in the event of a network outage. Before migrating your services, it is important to take the following steps;
- Check when nbn will be ready for service in your area
- Register your Lift Emergency Telephone lines with the NBN
- Read the Good Practice Guide for Migration of Monitored Fire Alarm & Lift Phone Services
- Select an appropriate solution
When selecting your solution, it is important to consider several factors. Namely, it is imperative that the purchased solution is Australian Communications and Media Authority compliant. This level of compliance requires the device to meet any and all Australian electrical safety requirements. If a device is installed that fails to meet compliance, you may incur significant penalties from the Australian government.
Recently, many of the major lift manufacturers and lift maintenance providers have spread misinformation regarding the compliance of the VoIPforce DET Solution. VoIPforce paired with Telstra to offer a cellular, battery-powered backup solution. The DET unit installed is supplied by Romteck Australia who have followed rigorous ACMA compliance testing for both their company and the product. Romteck is registered on the ACMA website and the RCM (Regulatory Compliance Mark) can be seen on the LCD screen of the unit and on the device safety label near the power input. Any claims to the unit not meeting ACMA compliance is demonstrably false. Incidentally, the major lift providers solutions come with one key issue – they are only compatible with that particular lift. If you were to ever change lift providers, you would then need to migrate your emergency lift services again. The VoIPforce DET solution is compatible with any lift, in any building and across all four nbn fixed line connection types. If your building or premises has lift services, contact VoIPforce today to keep your passengers safe and your building compliant.