Advertorial: Access for Gas and/or Hot Water Meter Reads

The Jemena Gas Network (JGN) delivers gas for cooking, heating, and hot water, to more than 1.3 million homes and businesses across New South Wales. Jemena is responsible for maintaining the network’s infrastructure, responding to emergency incidents and events, and reading gas meters for billing purposes. In order to read, test, maintain, or remove and replace meters, Jemena needs to be able to access them easily.

In some apartment buildings, gas and/or hot water meters can be located in an apartment’s laundry, kitchen, or bathroom area – making it difficult for meter readers to access them. In these circumstances, a meter reader requires access into the apartment to conduct a meter reading.

Master meters are usually located in a central location (i.e. cupboard, courtyard enclosure, or rooftop) and will be read at the same time as the resident’s meters.

How you can assist

The meter reader will always attempt to contact an on-site building manager or caretaker to get assistance with access to the master meters.

If you must lock access to the meter, please only use NMB lock or utility Abloys which ensures that utility companies* and emergency crews will have access while still remaining secure to others.

If you require assistance with billing data, metering data or general meter enquiries, please contact our Customer Care Team on 1800 536 362 between 9am and 6pm, Monday- Friday, or email us at

*Jemena has been assigned master keys to open utility Abloys for necessary activities (such as meter reading) so there is no need to provide Jemena with a key.