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All members of our Strata Manager Chapter are ‘PROFESSIONAL STRATA MANAGERS’.

SCA (NSW) strives to ensure that all strata manager members are able to deliver

services to the public that are of the highest professional and ethical standard.

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Elective – The Art of Conflict Resolution (1 Hours)

November 23, 2021 @ 1:00 pm - 2:00 pm

$35.00

Licence Class: Class 1, Class 2
CPD Allocation: 1 Hours
CPD Category: Elective
CPD Learning Area: Property Practice (strata and community management)

Method of Delivery: This is a Webinar (Live) held via Zoom and the assessment completed at your convenience, on the SCA e-Learning Platform any time before the end of the CPD Year (23 March 2021 – 22 March 2022).

Course Format:

  • Webinar (Live)
  • Online Assessment

Presenters:

  • Peter Callaghan, C&N Projects

Topic Overview

Strata Managers are often required to achieve successful outcomes in situations where competing interests result in conflict. This session will focus our attention on the development of soft skills that aid with the de-escalation of heated situations and overcome conflict to achieve outcomes.

Conflict management can be approached using a variety of different styles. While these styles may differ, every method utilises the same management skills, being:

  • Active Listening
  • Emotional Intelligence
  • Patience
  • Impartiality
  • Positivity
  • Open Communication
  • Mediation

Learning Outcomes

Participants will gain an understanding of:

  • How to appropriately de-escalate heated situations and deal with conflict resolution
  • A variety of different management styles to prevent or assist with conflict resolution
  • The right time to exercise each management skill to prevent or assist with conflict resolution

Opportunities & benefits of using NSW Fair Trading mediation services

Assessment Delivery and Certificates 

Assessments are multiple-choice. Access to assessments is provided to students on the SCA e-Learning Platform.

Upon successful completion of assessments, students will receive their Certificates via email, and can download them from the SCA e-Learning Platform at their convenience.

Education Terms and Conditions can be found in our Education Handbook.

Other

CPD Category
Elective
Method of Delivery
Webinar (Live)
CPD Learning Area
Property Practice (strata and community management)
Licence Class
Class 1, Class 2